1. Refund Eligibility
Due to the instant delivery nature of our digital service, subscription fees are generally non-refundable, except in the following circumstances:
- New Subscriber 7-Day Guarantee: First-time subscribers may request a full refund within 7 days of first charge, provided usage does not exceed 10% of plan quota
- Duplicate Charges: If you were charged incorrectly or double-charged
- Verified Service Interruption: If our service is unavailable for more than 72 consecutive hours due to our fault, you may request a pro-rated refund or credit
- Legal Rights: Refund rights under applicable law (e.g., EU/UK 14-day cooling-off period) are preserved
- Unauthorized Charges: If you did not authorize the payment
2. Non-Refundable Items
The following are not eligible for refunds:
- Monthly subscription fees after 14 days from subscription date
- Annual subscription refund requests after 30 days from first purchase
- Usage-based charges already incurred
- Voluntary cancellation of active subscriptions
- Accounts terminated for violation of Terms of Service or Acceptable Use Policy
3. How to Request a Refund
To request a refund:
- Email us at refunds@jevkit.com with your account email and reason for refund
- We will review your request within 2 business days
- If approved, refunds will be processed within 5-10 business days and returned to the original payment method
4. Cancellation Policy
How to Cancel: You may cancel your subscription at any time through:
- Online (Recommended): Account Settings → Subscription → Cancel Subscription
- Email: Send a cancellation request from your registered email to cancel@jevkit.com
Effect: Your subscription will remain active until the end of the current billing period. No further charges will be made. No pro-rated refunds are provided for early cancellation.
Data Retention: Account data will be retained for 90 days after cancellation, then deleted per our Privacy Policy.
5. Billing Disputes
If you believe a charge is in error, please contact billing@jevkit.com before contacting your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.
6. Contact
For refund requests or questions: